Term and Conditions

Welcome to Monster Clothing Store! These Terms and Conditions govern your use of our website and services. By accessing our magical realm at partycostumesstore.com, you agree to be bound by these terms. Please read them carefully before embarking on your costume adventure with us.

1. Enchanting Introduction

Monster Clothing Store (“we,” “us,” or “our”) operates the website partycostumesstore.com, offering a magical collection of costumes and accessories for your transformation needs. Our headquarters are located at 28 Redesdale Rd, BENDIGO FORWARD, AU 3551, Australia.

2. Magical Account Creation

User Responsibilities

• You must be at least 18 years old or have parental consent to use our services
• Provide accurate and complete information when creating an account
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

3. Spellbinding Products & Services

Product Descriptions

We offer a magical array of costumes including Barney Costumes, Circus Costumes, Fairytale Storybook characters, Mens Costumes, Monster Costumes, Witches & Monsters collections, and Makeup Basics. While we strive for accuracy in product descriptions and images, slight variations may occur.

Product Availability

All items are subject to availability. During peak seasons like Halloween, some popular costumes may sell out quickly. We’ll notify you if an item becomes unavailable after you’ve placed your order.

4. Ordering & Payment Magic

Placing Orders

• Orders are confirmed once payment is processed successfully
• We reserve the right to cancel orders that appear fraudulent
• You may modify or cancel your order within 2 hours of placement by contacting our customer service

Accepted Payment Methods

We accept the following magical payment options: Visa, MasterCard, JCB, and PayPal. All transactions are secured with encryption to protect your financial information.

5. Shipping & Delivery Enchantment

Processing Time

• Standard processing: 1-2 business days after payment confirmation
• Peak season processing: Up to 3 business days

Shipping Options

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping – For orders over $50 via EMS (15-25 business days after shipping)

6. Return & Exchange Spells

Return Policy

We accept returns and exchanges within 15 days of you receiving your magical items, provided they meet the following conditions:

✅ What Can Be Returned

• Costumes with original tags attached
• Unworn, unwashed items in original packaging
• Items with all original accessories included
• Products purchased within the last 15 days

❌ What Cannot Be Returned

• Opened makeup products from our “Makeup Basics” collection (for hygiene reasons)
• Used or damaged costumes that show signs of wear
• Customized or altered items
• Items without original packaging or tags

Return Process

1. Request your return within 15 days by emailing [email protected]
2. Wait for approval and instructions (1-2 business days)
3. Package and ship your return with all original items and packaging
4. Receive your refund or exchange once we process your return

7. Refund Magic

• Refunds are processed within 3-5 business days of receipt
• Bank processing may take additional 5-10 business days
• Original shipping fees are non-refundable
• International customers are responsible for return shipping costs

8. Intellectual Property Enchantments

All content on our website, including images, text, logos, and designs, is the property of Monster Clothing Store and protected by copyright laws. You may not use our magical content without explicit written permission.

9. Limitation of Magical Liability

Monster Clothing Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the purchase price of the products in question.

10. Privacy Protection Spells

We value your privacy and protect your personal information according to our Privacy Policy. We collect only necessary information to process your orders and enhance your shopping experience.

11. Governing Law & Dispute Resolution

These terms are governed by the laws of Australia. Any disputes shall be resolved through friendly negotiation first, with formal proceedings taking place in courts located in Bendigo, Australia.

12. Policy Updates & Modifications

We may update these Terms and Conditions to reflect changes in our services or legal requirements. Continued use of our website after changes constitutes acceptance of the modified terms.

13. Contact Our Magical Customer Service